Terms of business

Responsibility of participants (passengers)

• Passengers must be in good physical and mental health. Minimum take-off weight: 30 kg | Maximum take-off weight: 120 kg.
• Passengers must respect the natural environment: no littering, plant picking, or disturbing wildlife.
• All passengers are treated equally without discrimination.
• Passengers must treat other people’s property responsibly (e.g., transportation vehicles, flight equipment).
• In case of intentional damage or loss, the passenger agrees to cover all incurred repair or replacement costs, as assessed by the Organiser based on supplier quotations.
• Passengers must not engage in actions that endanger themselves or others.
• The use of alcohol, psychoactive substances, or intoxicants before or during the flight is strictly prohibited.
• Passengers must arrive at the agreed meeting point at the scheduled time. If late (except in cases of force majeure), the flight is considered to have been carried out.
• Passengers must follow all pilot instructions given by the Organiser.
• Failure to comply with these responsibilities may result in flight cancellation without refund.

Health Conditions and Pregnancy

Passengers must disclose the following conditions when booking:

• Pregnancy
• Heart disease or high blood pressure
• Bone conditions (e.g., osteoporosis, arthritis), joint dislocations
• Epilepsy, neurological conditions
• Functional impairments (e.g., disabilities, blindness, deafness, mental illness)

These conditions do not automatically exclude participation, but require prior consultation with the Organiser and potentially a doctor’s opinion. Flight adjustments may be made.

Responsibility of the organiser

• Requested flight dates are considered provisional.
• The Organiser will confirm the exact flight time at least one day before the preferred date.
• If weather conditions are unsuitable, the Organiser will offer an alternative flight date and notify the passenger promptly.
• Flight duration is approximate and intended for general guidance only.
• The Organiser is only responsible for transport directly related to the tandem flight.
• The Organiser is not responsible for any incidents occurring outside the flight duration (before take-off or after landing).

Booking

• Flights can be booked via the Organiser’s website, email, phone, or in person.
• Website bookings require prepayment.
• Gift voucher holders may book via email, phone, or in person.
• A confirmed booking constitutes a binding contract, a booking certificate, and confirmation of agreement with these Terms and Conditions.

Gift voucher

• Gift vouchers can be purchased via the website, email, phone, or in person as a form of prepayment.
• Vouchers cannot be exchanged for cash.
• Validity: 1 year from the purchase date stated on the voucher.

Cancellations

Passenger-initiated cancellations:

The passenger bears all cancellation-related costs:

• More than 72 hours (3 days) before the flight: Full refund of the prepayment.
• Less than 72 hours (3 days) before the flight: No refund.

Prepayments per flight:

• Vogel flight: Total price €190 | Prepayment €40
• Vogar flight: Total price €130 | Prepayment €30

Organiser-initiated cancellations (e.g., due to weather or safety reasons):

• Passengers will receive a full refund or the option to reschedule the flight.
• Refunds are processed in the same payment method used for prepayment. Processing time may take up to 7 business days.

Pricing

• The price published on the Organiser’s website at the time of booking is valid.
• All prices are in EUR and include VAT.
• The Organiser reserves the right to change prices or services. Any changes will be published in advance on the website and take effect the following day.

Payment Methods

• To secure a reservation, prepayment is required.
• The remaining balance must be paid after the flight, either by card or in cash.
• Prepayment options: Online payment (Mastercard, Visa) via our website.
• Post-flight payment: Cash or card (Mastercard, Maestro, American Express, V Pay, Visa).
• Gift vouchers can be paid via pro forma invoice.

Insurance & Liability

• Passengers are insured during the tandem flight (from take-off to landing) with third-party liability coverage up to €1,500,000.
• Passengers must follow pilot instructions. Failure to do so voids the Organiser’s responsibility.
• Passengers must ensure adequate personal health insurance covering events before take-off and after landing.

Complaints

• Complaints may be submitted via the Organiser’s email, phone, or in person.
• Complaints will be processed in line with the Consumer Protection Act.
• Passengers will receive outcome notifications within the legally required timeframe.
• The Organiser is not responsible for damages resulting from passenger failure to comply with Section 1.

Personal Data Protection & Cookies

• By booking a flight, passengers consent to personal data processing for booking, communication, and flight arrangements.
• Passengers are responsible for providing accurate data.
• Data is processed in accordance with EU GDPR regulations.
• Passengers may request data correction, deletion, or access via email: info@kumulusparagliding.com.
• When using the Organiser’s website, non-personal data (IP address, access time, browser details) may be collected for analytics and service improvement.

Copyright Notice

• The Organiser owns all names, trademarks, slogans, and website elements.
• Website content is protected under intellectual property law.
• Copyright infringement will be pursued legally.

Validity

• These Terms and Conditions apply from 01 January 2023 until updated.
• Any changes will be published on the website and take effect the following day